Reference

How lzg409 Handles Your Personal Data

At lzg409, we collect only the information needed to run your account, process deposits via UPI, Paytm and PhonePe, and keep your sessions secure.

End-to-End EncryptionNo Third-Party Data SalesUPI & Paytm Transaction PrivacyRight to Access & DeletionIndia-Specific Data Handling
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lzg409 How lzg409 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information is being used, our privacy team is available through the channels below. We aim to acknowledge all privacy-related requests within 48 hours and to resolve them fully within 14 business days, depending on the complexity of your request.

Team online

Email Privacy Team

Send a written request to our dedicated privacy address. Include your registered account email and the specific data action you are requesting so we can verify your identity and act quickly.

Live Chat Support

Open the chat widget inside your account dashboard. Our agents can log a formal privacy query on your behalf and escalate it directly to the data-handling team without delay.

In-Account Help Centre

Navigate to Account Settings and choose the Privacy section. From there you can download your stored data, update consent preferences, or submit a deletion request directly through the platform.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at lzg409

Our security and privacy practices are designed around the specific behaviours of Indian account holders — from UPI deposit flows to mobile session management.

Data Collection

We collect your name, contact details, date of birth and payment method references only at the point of account creation or transaction. No additional profile data is gathered from third-party sources without your explicit consent.

Cookie Usage

Session cookies keep you logged in across pages. Analytics cookies — which you can decline at any time through the cookie banner — help us understand how account holders navigate the lobby so we can improve it. No cookies are shared with advertisers.

Account Security

All account data is encrypted in transit using TLS 1.3. Stored passwords are hashed with bcrypt. Two-factor authentication via SMS is available and strongly encouraged for all accounts holding active balances.

Data Retention

Transaction records are retained for the period required under applicable financial regulations in your jurisdiction. Account profile data is deleted within 30 days of a confirmed account closure request, except where retention is legally mandated.

Third-Party Sharing

We share data with payment processors like Paytm and PhonePe solely to fulfil your transaction. Game studios receive anonymised session identifiers only. No personally identifiable information is passed to marketing networks.

Your Rights & Requests

You can request access to your stored data, ask for corrections, withdraw marketing consent or request full deletion at any time. Requests submitted through the in-account Privacy section are logged automatically and tracked to resolution.

Your Privacy Rights — Common Questions

Below are the questions our account holders ask most often about how their personal data is handled, what rights they hold under this policy, and how to act on those rights. If your question is not listed here, contact the privacy team directly through the channels in the section above.

We collect your name, email address, phone number, date of birth and the payment method details you use — such as your UPI ID or Paytm-linked mobile number. We do not collect more than is necessary to verify your identity and process transactions.

We retain a reference record of each transaction for regulatory compliance purposes, but we do not store your full UPI credentials or Paytm wallet PIN. Payment gateway providers handle credential security on their own certified infrastructure.

Yes. Submit a data access request through Account Settings under the Privacy section, or email the privacy team with your registered account email. We will compile and deliver your data within 14 business days of verifying your identity.

Navigate to the Privacy section in Account Settings and select 'Request Deletion'. We will close your account and erase profile data within 30 days, except for transaction records we are legally required to retain under applicable financial rules.

Game studios receive only an anonymised session token — enough to run the game you are playing. They cannot see your name, contact details, payment method or account balance. No personally identifiable data is passed to any studio.

Open Account Settings, go to Communication Preferences and uncheck the channels you want to stop. You can also click the unsubscribe link in any marketing email we send. Changes take effect within 48 hours of your request.

We will notify you by email and display a notice inside your account dashboard at least 14 days before material changes take effect. Continued use of your account after that date indicates acceptance of the updated terms.

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